We at littleorchid13.com are grateful for your patronage and trust in our offerings. Our goal is to ensure you are completely satisfied with your purchases. The following guidelines outline our policies on refunds and cancellations, providing clarity on how we handle these situations.
1. Refund Policy
1.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 2 days of receiving the product. We will provide instructions on returning the item, and upon verification of the damage or defect, we will offer a replacement or issue a refund.
1.2 Incorrect Item Received: In the rare event that you receive the wrong item, please contact us within 2 days of receiving the product. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item in its original packaging.
1.3 Change of Mind/Unsatisfactory Products: We understand that sometimes you may change your mind about a purchase. If you are unsatisfied with a product for any reason other than damage or defect, please note that we shall not be able to process these requests and no refund shall be initiated for such requests.
2. Cancellation Policy
2.1 Order Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will make every effort to accommodate your request. If the order has not been processed or shipped, we will issue a full refund.
2.2 Order Cancellation After Shipment: If your order has already been shipped, we are unable to cancel it.
3. General Terms
Refunds will be processed using the same payment method used for the original purchase.
Refunds may take 8-10 business days from the date of returned product received in our stock to be credited to your account.
We reserve the right to refuse refunds or exchanges if the returned items are not in their original condition or if the return is initiated outside the specified timeframe.
This refund/cancellation policy is subject to change without notice. Please review this policy periodically for any updates.
If you have any questions or concerns regarding this policy, please contact our customer service team at firstname.lastname@example.org or +917895692971.
Thank you for choosing littleorchid13.com. We appreciate your business!